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The Jim Moran Institute |
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Testimonials About The Jim Moran Institute"The Jim Moran Institute has given us a new lease on life! We are still incredulous
that such high quality advice is available at no charge. We are so excited about
the positive changes that we are experiencing at Chez Pierre." "Meeting with you has really helped us to see things we need to focus on.
We were doing a lot of the things you had told us, but you showed us for the
first time...to work as a team." "Your ideas and teaching have become 'real time' for us...and a blessing for
the 19 employees that are still gainfully working!" "Dr. Osteryoung and the Moran Institute are consistantly acknowledged as a
powerful and productive tool for small business. I need all the help I can get...in
trying to run a bank, and deeply appreciate the fact that Dr. Osteryoung is at
our side when we need him." I much appreciate your insightful article. For over 20 years I hired, and fired, people in an 800+ employee State agency. I believe in hiring the best people you can find, paying them as well as you can afford for the job they are hired to do, telling them clearly what their job is and that their boss is the boss, rewarding them when they do well, helping them when they do not so well, and letting them go when they don't or won't perform, or when the job is over. We were not in the full employment business, we were in the public service business. I also gave the quarterly greeting to new hires; groups of between just a few to over 100. My message was always simple... WE are all here because there is a job for each of us to do and we have been hired to do it. I know what my job is... if you don't, you need to find out soon... so ask if there is any question about that. We get up, clean up, show up every work day and do our jobs to the best of our ability. I know who I work for... if you don't, you need to find out soon... so ask if that is unclear. We expect you to do your job the way your boss expects you to do it. When my job is over, or if I can't or don't do it to the satisfaction of the person I work for... then I won't work here much longer. I always, always told a dysfunctional employee a least five times in the process of trying to help him or her change ... "This is not working the way we want it to; unless you start doing your job to the satisfaction of your bosses, before long we will have to find someone who will and you will have to find other employment." When the time came to let someone move on; the message was compassionate, but clear... "This employment arrangement is no longer working... for you or for us. You know that and we know that and we've gone over all the reasons before. It is time for you to find another job." I have been thanked more times than I have been threatened. You do an employee a huge disservice to keep him or her on the payroll doing substandard work... they get to thinking that quality work doesn't matter and you simply owe them a pay check. At the same time, you insult, demoralize and demean good employees who are pulling their load... this causes much loss of quality work and productivity. Bite the bullet. Tell poor employees what is wrong and what they have to improve and if they don't, let them go. You owe it to your good employees, your managers, your bosses, and to them. Bruce Captain |
Location & Hours
850/644-3372